SHOPPING ON OUR WEB SITE:
HomeGardeningProducts.com is owned and operated by Toil & Tend of Wake Forest, NC USA
Orders placed at HomeGardeningProducts.com are shipped via our preferred shipping carriers to business and/or residential destinations within the United States and select international destinations (see below). We're sorry, but at this time domestic orders cannot be shipped to a Post Office Box or APO/FPO Box.
DOMESTIC S&H CHARGES:
S&H charges are based on the shipment destination. S&H charges can be calculated before checkout using the destination zip code. All HomeGardeningProducts.com shipments originate from Youngsville, NC 27596 USA.
DOMESTIC GROUND TRANSIT TIMES:
Unless notified otherwise, most orders ship within 24 to 48 hours – Please allow up to 7 business days for delivery. Transit and delivery times may vary based on carrier and/or destination.
HomeGardeningProducts.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at [email protected]
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from HomeGardeningProducts.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: [email protected]
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Our goal at HomeGardeningProducts.com is to provide you with a safe, and enjoyable online shopping experience. Please know that while visiting our web site, we do not collect any personal information without your knowledge and / or consent. If you should send personal information to us, in no case will we sell, rent, or exchange your information to any third or outside party. Any information you provide to us will remain secure and private, both online and offline.
What kind of personal information we collect:
The type of information that may be collected by GardenHomeDirect.com directly corresponds with the service(s) you request. For instance, at our web site, you can purchase and / or inquire about various products, contact us with general questions and comments, or request additional information on our product(s) and / or service(s). The information you provide to us through these service(s) is the only infomation that we collect, and, if necessary, may be necessary to facilitate a response to your specific request.
How we use the information we collect from you:
When you submit personal information to Toil & Tend / HomeGardeningProducts.com, including; your name, address, telephone number, fax number, and email address, we may use this contact information to:
• Send you a receipt of a purchase
• Provide / send information you have requested
• Respond to a question or comment
Credit card transactions:
When making a credit card purchase at HomeGardeningProducts.com, your credit card transaction will be processed before shipment of merchandise or products. Please note that, for all online purchases, HomeGardeningProducts.com does not store any of your credit card information.
Should you send comments or questions via eMail, we will share your communications only with the appropriate employee(s) or staff member(s).
Links to other web sites:
Newsletter / Mailing List:
Visitors to HomeGardeningProducts.com who: request additional information, purchase product(s) or service(s), or correspond with us via email, telephone or mail, may be added to our newsletter mailing list. Our newsletter is used to inform you of new product(s) and / or service(s) offered by HomeGardeningProducts.com. If you would like to be removed from our mailing list, please email us using the form on the "Contact Us" page with your removal request.
30-DAY RETURN POLICY:
HomeGardeningProducts.com sells only new items, and warrant them in accordance with the manufacturer's warranty policy.
You may return any unopened or unused item to us at your expense within 30 days to the address shown below (also shown on your packing slip). Customer returns sent via Collect Services will be refused.
All refunded returns are subject to a 10% restocking fee, which will be deducted from your refunded purchase amount.
Refunds will not be issued for:
• Purchase amounts under $5.00
• Item(s) that have been opened and/or used in any manner.
• Any item(s) returned more than 30 days from the original date of purchase.
• Any S&H charges and/or fees applied to your order
NOTE: Any shipment that is refused by the receiver, and/or that is returned by the shipping carrier due to customer error or negligence, will automatically be issued a refund of the purchase amount, minus a $10 Shipping & Handling fee.